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HAVE QUESTIONS?

We Have Answers!

We pride ourselves on being open and upfront about what we do

 

 

 

EMBEDDED NETWORKS

1. What is the Veeve embedded network?

An embedded network takes the electrical supply from the power grid and directs it to individual addresses within a building – for example a shopping centre, an apartment building or a retirement home. This network is installed and maintained by Veeve.

When you join the network, you still receive the same reliable power from a tier-one energy provider. It’s the same electricity, but with more users on board we can negotiate a better rate from the provider.

2. Do you offer discounts?

Some bigger energy providers offer pay-on-time discounts. With us, there’s no need because your rate is discounted every day! Everything about Veeve is about making energy easier with more benefits for you.

3. Why should I sign up with Veeve?

Because by working together, the power in numbers in our network is better than being all alone with the other power companies. We’re here to provide a better, faster, friendlier service.

4. Do I have to sign up with Veeve?

No. If your building has a Veeve embedded network you are not obliged to sign up with us. However, you will be charged a ‘shadow network cost’ for accessing the electricity through our embedded network. This extra cost will be charged separately to your provider of choice’s energy only bill. Just one more reason why it makes sense to switch to Veeve.

BILLING & CONNECTIONS

1. How do I get connected?

Just enter your address on the home page to see if we supply power to your site. If we do, we’ll take care of everything.

2. When will I receive my bill?

Every month. If you ever have any questions about your bill, we’re only too happy to talk.

3. How can I pay my bill?

We offer easy options including BPAY, credit card, direct debit, PayPal and BitCoin.

ELECTRICAL SERVICE

1. How do I book a service?

Just call 1300 725 738. You don’t need to be a Veeve customer. We service all of metropolitan Melbourne and many other capital cities Australia wide.

2. I have more questions – can I talk to someone?

Of course. We’re not a, faceless organisation. We’re based right here like you, and we’re always happy to help when we can. You can email us info@veeve.com.au or call 1300 725 738.

3. Can you change my lights over to LED?

Absolutely! Contact us to arrange an appointment with one of our friendly technicians. If you’re part of the Veeve family, we can offer special offers for converting your entire residence to LED.

4. What do I do if the safety switch trips?

Don’t panic! Give us a call and we’ll talk you through what do to. If necessary we can come and pay you a visit to help.

5. Can you install air conditioners?

Yes! With more hot days approaching, we’re ready to install the systems you need to chill out.

SOLAR

1. Who pays for solar? Me, my building or Veeve?

Veeve pays for the supply, installation and maintenance of the solar system.

2. What warranties and guarantees are offered in relation to any damage caused to the roof or other areas of the property by the installation?

Our Veeve electrical team holds all current insurances including public liability and professional indemnity insurance to cover any damage if in the unlikely event of something occurring.

3. Are all the installers qualified and experienced?

Yes. All installations are completed by our expert and fully qualified electricians.

4. Who pays for the future maintenance of the system and any problems?

Veeve will maintain the solar system at all times with no cost to the tenant, building management or body corporate.

5. Does the solar power supply the owners’ corporation common power, or does it only supply power to individual units?

As Veeve operates the building’s embedded network, the system will be designed to benefit all the tenants and the common area.

6. Are we paid any rebates for excess power?

Our system is designed to maximise all solar generated power, and to be consumed with no export or feedback into the grid which maximises benefits to the end users.

7. What would be installed and where?

Our expert team will determine the best sized system and position by analysing your building’s roof space and data we have for your location.

8. Will our energy bill reflect the savings from the solar usage?

Yes. Your bill will have a reduced solar tariff for periods of generation. The extent of the savings depends on many factors.

9. Is there a time when we should use the energy to gain the most advantage from the solar panels?

Yes. However, this varies from state to state. We’re more than happy to talk to you about what these times are for your site – please contact our friendly solar experts.

HOT WATER

1. Will I receive two water bills?

Yes. Veeve will only bill you for the hot water used in your tenancy.

2. How will you know how much I use? Is my hot water metered separately?

Yes. We use the latest technology to remotely read your individually metered tenancy.

3. How often will I receive my Veeve hot water bill?

You will receive your hot water bill every month to help you keep on top of things.

4. Is there a daily supply charge?

No. With Veeve, you only pay for the hot water you use.

5. Is Veeve hot water instantaneous?

No. It is a reticulated hot water system which circulates hot water throughout the building when you need it most. These systems store hot water in a tank and reticulate it through the building keeping it hot all the time. This is the most efficient whole-building system available as it wastes less water.

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